Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
clean
friendly staff
limited breakfast
tired rooms
7.6/10
Very good
Rooms
7.9
Location
8.8
Service
8.1
Dining
6.4
Guest reviews
7.6/10
based on 10 reviews
7.6
7.6/10 based on 680 reviews
Mike
United States of America,
May
2024
7.2/10
My stay at the hotel was a pleasant one overall. The rooms were clean and comfortable, offering fantastic views of the Thanrim/Sarinah intersection. The service was friendly and professional, especially from reception staff like Dion. The location was perfect for shopping and dining, within walking distance of various facilities. However, the dining experience was lacking, with limited breakfast options available.
Rooms
7.0
The rooms were really tired but spotless and had fantastic views of the intersection.
Service
9.0
Location
8.0
The location was great, just 200 meters from Sarinah, ideal for shopping and dining.
Dining
5.0
The dining experience was verry poor, with limited options due to high demand during my stay.
Facilities
7.0
The hotel offers dry cleaning, laundry services, and a paid shuttle service.
clean
limited breakfast
Kevin
United States of America,
May
2024
7.2/10
The hotel provides a cozy and spacious stay with comfortable rooms, offering a restful experience. The location is excellent for shopping enthusiasts but may have disturbances due to noise. The dining experience varies from basic to nice, where availability can be an issue during peak times.
Rooms
8.0
The rooms are comfortable, cozy, and spacious.
Service
9.0
The service is friendly and cooperative, with strict maintenance in non-smoking rooms.
Location
7.0
The hotel's location is great for shopping near big malls, though noise disturbances may occur.
Dining
5.0
The dining experience ranges from normal to very poor, with limited availability during busy times.
Facilities
7.0
The hotel offers essential facilities but may need improvement in dining capacity.
George
United States of America,
April
2024
8.0/10
The hotel rooms didn't offer much privacy but were clean and comfortable. Despite some rooms on the smoking floor smelling badly, there were unique touches such as ergonomic office chairs, international wall sockets, mini bar, WiFi, and free buffet breakfast.
Rooms
8.0
The rooms were clean, comfortable, and had unique touches like ergonomic office chairs and international wall sockets.
Service
7.0
The staff need to improve in giving clear directions to the property and writing room numbers legibly. They were helpful with providing information on interesting places but a little inattentive to food and water refills at the coffee machine.
Location
9.0
The hotel is super connected and close to restaurants, malls, and nearby areas like Sabang. It's within the central part of Jakarta, walking distance to Plaza Indonesia.
Dining
8.0
The dining experience felt like eating at home with a variety of choices, but it could improve on the quantity of food served based on the number of guests staying.
Facilities
8.0
The hotel facilities were good overall, offering services like dry cleaning, laundry, paid shuttle service, and a welcome drink.
clean
lack of privacy
Johnny
United States of America,
April
2024
8.6/10
My stay at this hotel was fantastic! The location is superb, positioned right in the heart of Thamrin, minutes away from the Monas Monument and Museum. The rooms were great, equipped with washing and drying machines, irons, and ironing boards. The staff was friendly and helpful, and the unique touches like ergonomic office chairs and free buffet breakfast made me feel truly pampered. However, the dining options were a bit limited. Overall, a wonderful experience.
Rooms
9.0
The rooms were spacious and well-equipped, with fantastic views of the Thanrim/Sarinah intersection.
Service
8.0
The service was top-notch, with friendly and efficient staff who even helped me figure out the washing machines. They could improve on providing clearer directions to the property.
Location
10.0
The location couldn't be better, right across from the Sarinah shopping center and just a short walk from major shopping malls. It's surrounded by easy access to shopping areas and restaurants.
Dining
7.0
The dining options were okay, but could use a bit more variety. However, the free buffet breakfast was a nice touch.
Facilities
9.0
The facilities were excellent, offering everything I needed for a comfortable stay.
Oliver
United States of America,
February
2024
8.0/10
I had a wonderful stay at Holiday Inn Express. The rooms were equipped with a full range of facilities, including a small fridge and floor-to-ceiling windows, which was especially impressive for Holiday Inn Express standards. The unique touches like the ergonomic office chair, international wall socket, mini bar, wifi, and complimentary buffet breakfast added to the convenience. The only downside was the partially blocked shower drainage.
Rooms
8.0
The rooms were well-equipped and had unique touches like an ergonomic office chair and international wall socket.
Service
8.0
The service was exceptional, with staff like Zain maintaining high standards throughout the stay. They were helpful and friendly, even assisting with operating the washing machines. However, clearer directions to the property and room numbers would enhance the experience.
Location
9.0
The hotel's location was excellent, near main shopping malls and a short taxi ride from the old city and national monument. Facing the old housing area and close to Sarinah shopping centre, it offered a convenient base for exploring the city.
Dining
7.0
The dining experience was good, offering a variety of foods that were swapped daily. However, the hot meals could be warmer to enhance the overall experience.
Facilities
8.0
The facilities were great, with options like dry cleaning, laundry, and shuttle services available. The hotel provided value for money with its offerings.
Greg
United States of America,
December
2023
8.2/10
My stay at this hotel was delightful! The rooms were clean and basic, just what I needed. The amenities were great, and I especially enjoyed the view facing the old housing area next to the mosque. The service, especially from the reception staff, was fantastic, although a bit more attention to food and water availability would be appreciated. The hotel's location is superb, being conveniently close to key areas like Sarinah Mall and major shopping centers. The dining experience, while a bit basic for my taste, offered unexpected items like bread, fruits, and eggs. Overall, a great value for the money.
Rooms
8.0
The rooms were clean and basic for what I needed, with great amenities and a nice view.
Service
8.0
The service, particularly the reception and location, was excellent. Though a bit more attentiveness is needed, overall, a great experience.
Location
9.0
The location is fantastic, right across from Sarinah Mall and within walking distance of major shopping malls. Perfect for both leisure and business travelers.
Dining
7.0
The dining options, while a bit basic, provided unexpected items like bread, fruits, and eggs. Good value for money.
Facilities
9.0
The hotel offers a range of facilities, making the stay comfortable and convenient. A great place for your travel needs.
Great location
Basic dining
Frank
United States of America,
November
2023
8.2/10
I had a lovely stay at the hotel. The rooms were clean and comfortable, and the staff was friendly and helpful. The location is excellent, with easy access to key attractions. However, the dining options were underwhelming. Overall, a great value for money.
Rooms
8.0
My room had fantastic views of the Thanrim/Sarinah intersection and the Old Government Flats. It was nicely decorated, clean, and very comfortable.
Service
9.0
The service was top-notch. The staff were friendly, polite, and always willing to help with any requests. They truly brought life to the building.
Location
9.0
The location was great, right in the center of Thamrin, minutes away from key attractions like Monas Monument and Museum. It was a perfect spot for exploring the city.
Dining
7.0
The dining experience offered a pretty good selection, with a mix of local and western food options. It made me feel right at home with the variety available.
Facilities
8.0
The facilities were excellent. Everything was well-maintained and added to the overall comfort of my stay.
Alan
United States of America,
October
2023
8.0/10
I had a pleasant stay at the hotel, with some minor issues. The room facing Old Government Flats was a bit noisy due to traffic, but it could use stronger soundproofing. However, the modern appeal outside the room was nice. The service was thoughtful, and the staff was kind and accommodating. The location was convenient and strategic, close to major attractions and shopping centers. The dining experience, although with varied options, could improve in keeping the food warm. Overall, a decent value for the money.
Rooms
7.0
The room facing Old Government Flats was quite noisy due to traffic, and could benefit from stronger soundproofing. The modern appeal outside the room was a nice touch.
Service
9.0
The service was thoughtful and the staff was kind and accommodating. They were quick to respond to my request for a room change due to a bad smell.
Location
9.0
The hotel's location is very strategic, near major landmarks like Grand Indo and Sarinah building. It offers easy access to restaurants, malls, and other shops within walking distance.
Dining
7.0
The breakfast had a good variety of options, but the food needed to be kept warmer. The selection could improve in terms of fruits, fresh juice, and bread.
Facilities
8.0
The hotel provides dry cleaning, laundry, and shuttle services, including a paid shuttle option. Guests receive a welcome drink upon arrival.
Convenient Location
Noisy Room
Jack
United States of America,
July
2023
7.0/10
I had a pleasant experience at the hotel. The rooms exceeded our expectations in terms of cleanliness and comfort, although we noticed some minor issues with the pillowcases and towels needing replacement. The front desk charged us double, which was a downside, but the overall service was good.
Rooms
8.0
The rooms exceeded our expectations and were great in terms of cleanliness and comfort, despite some minor cleanliness issues with pillowcases and towels.
Service
7.0
The staff were very nice and friendly, although they could have been a little more attentive to topping up food and water at the coffee machine.
Location
9.0
The hotel's location is excellent, surrounded by easy access to shopping areas and restaurants. It's in the golden area of Jakarta's shopping district, close to major malls and the National Monument area.
Dining
5.0
The dining experience was a bit disappointing, with limited options for fruits, fresh juice, and bread. The breakfast area seemed overwhelmed, and many items were finished when we arrived.
Facilities
6.0
The hotel facilities were satisfactory, with the exception of the cleanliness of some items like pillowcases and towels that needed replacement.
Clean
Pricey
James
United States of America,
July
2023
7.4/10
I really enjoyed my stay at the hotel. The rooms were clean and comfortable, and the staff was incredibly friendly. The location was fantastic, with plenty of dining options nearby. However, the breakfast experience could use some improvement. Overall, a great value for money.
Rooms
8.0
The room had a nice view of the city and was clean and comfy.
Service
7.0
The staff were very friendly and provided excellent recommendations. However, they could be more attentive to maintaining the dining area.
Location
9.0
The hotel is centrally located near major attractions and trendy malls. It's a strategic spot with plenty of food options within walking distance.
Dining
6.0
The dining experience was good with a decent selection, but it can be improved for breakfast service.
Facilities
7.0
The hotel offers dry cleaning, laundry services, and a paid shuttle service. However, there were minor issues with food and water replenishment at the coffee machine.
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